The Service Leadership Sessions
Linking the competencies of a service master manger to service leadership, both programs are designed to run consecutively. Each will deliver professional development outcomes but together, cover significant theoretical and practical perspectives of service management leadership. If you currently work in the service industry and have aspirations of senior management (or owning your own business), then this program is ideal for you.
Industry professionals who have acquired operational expertise but are looking to develop higher level thinking and more specific manager skills such as improving productivity, quality control, collaboration and creative/critical thought. Learners are likely to be goal driven and wanting professional development without the time demands and costs of higher education. They recognise that fostering life-long learning is critical for success.
The 'workshop' format
The sessions are usually conducted in a workshop format over two consecutive days although condensed formats are available (see half day/full day). Considerable time is dedicated to understanding each learner and their individual management strengths and weaknesses. Once established, learners align their skill sets to the 'master' manager and are provided tools and information to assist with closing the gaps.
Half day / Full day formats
Mindful of operational demands and time constraints, abridged versions of the sessions focus more on team building, collaboration and providing learners with a general overview of mastery and service leadership concepts. These are ideal for businesses who are looking for bonding and/or professional development sessions for their team. Costs are negotiable based on the number of learners and outcomes can be aligned with organisational objectives.
Visit www.themasterysessions.com for more information from our partners at Competency Coaching.