Customer Service is a key element of numerous business lines and activities, encompassing multiple users, clients, geographies and cultures. Piran Consulting offers both a 1 Day Miniclass and a 2 Day Masterclass, focused on Customer Service Excellence. These are focused primarily on human capital, encompassing various areas of soft skills, which can be advanced to benefit the employee as well as the group, creating additional synergy.
This training provides a strong platform for future growth and development, allowing individuals to take away core concepts as well as providing them with thought provoking ideas and discussion points. Key points here will allow individuals to continue developing in their corporate environment, adding value to the bottom line and improving the service offered to clients.
Under the PIC Scheme, businesses can enjoy 400% tax deductions/allowances and/or 60% cash payout for investments made in any of the Six Qualifying Activities from the Years of Assessment (YAs) 2013 to 2018, which includes Training.
See https://www.iras.gov.sg/irashome/Schemes/Businesses/Productivity-and-Innovation-Credit-Scheme/ for further details